The owner of the online store www.kaneladesign.ee (hereinafter referred to as the Online Store) is JO EHTED OÜ (registration code: 16313876), located at Kaarna tn 27e, Tallinn, Harjumaa 12916.
Validity of the Sales Contract, Product, and Price Information
The sales terms apply to the purchase of goods from the Online Store. The prices of the products sold in the Online Store are indicated next to the products. A fee for the delivery of goods is added to the price. All prices of goods sold in the Online Store are in euros.
The delivery fee depends on the buyer’s location and the delivery method chosen. The delivery fee is displayed to the buyer during the order process.
Information about the goods is provided directly next to the goods in the Online Store.
Placing an Order
To order a product, the desired items must be added to the shopping cart. To complete the order, the required information fields must be filled out, and an appropriate delivery method must be selected. The total fee will then be displayed on the screen, which can be securely paid through the following payment methods:
Remove any payment methods that the online store does not use, and if necessary, add any additional payment methods that are in use.
- Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
- Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
- Latvian bank payments: Swedbank, SEB, Citadele, Luminor
- Lithuanian bank payments: Swedbank, SEB, Citadele, Šiauliu, Luminor
Note! When paying via bank link, be sure to click the “Return to merchant” button on the bank’s page.
Payments are mediated by Montonio Finance UAB. Payment takes place outside the Online Store in a secure environment—when paying via bank link, in the secure environment of the respective bank, and when paying by credit card, in the secure environment of Maksekeskus AS. The seller does not have access to the buyer’s bank and credit card data. The contract becomes effective once the amount payable is credited to the Online Store’s bank account.
The owner of the Online Store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Montonio Finance UAB.
If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be notified as soon as possible and the paid amount (including delivery costs) will be refunded promptly, but no later than within 14 days of sending the notice.
Delivery
Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Norway, Germany
To pick up the goods, the buyer has the following options: indicate here, for example, the partners of the online store’s parcel machines, courier companies, or the option of picking up the goods yourself.
The buyer bears the shipping costs, and the corresponding price information is displayed next to the delivery method.
Domestic shipments generally reach the destination specified by the buyer within 9 working days from the conclusion of the sales contract. Delivery outside of Estonia takes place within 20 calendar days.
In exceptional cases, the right is reserved to deliver the goods within up to 45 calendar days.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
Note! Depending on the products, the buyer may not have the right of withdrawal; in this case, the relevant products and services must be listed, and they must meet the conditions listed in § 53 (4) of the Law of Obligations Act.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to ascertain the nature, characteristics, and functioning of the goods, in the same way, that it is allowed to test the goods in a physical store.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics, and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the amount refunded according to the decrease in the value of the goods.
To return the goods, a withdrawal request must be submitted and sent to the email address kanela@kanela.ee no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer unless the reason for the return is that the product to be returned does not correspond to what was ordered (e.g., a wrong or defective product).
The buyer must return the goods within 14 days of submitting the withdrawal request or provide proof that they have handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the Online Store will immediately, but no later than within 14 days of receiving the withdrawal request, refund all payments received from the buyer under the contract.
The Online Store may withhold the refund until it has received the item that is the subject of the contract back or until the buyer has provided evidence that they have sent the item back, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not required to refund the cost that exceeds the cost of the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the Online Store was significantly lower than the market price of the goods due to an error.
Right to File a Complaint
The Online Store is responsible for any non-conformity or defect of the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years of the delivery of the goods to the buyer. Within the first year of delivery, it is presumed that the defect existed at the time of delivery. It is the Online Store’s obligation to rebut this presumption.
The buyer has the right to contact the Online Store within two months of discovering a defect by sending an email to kanela@kanela.ee.
The Online Store is not responsible for any defects that arise after the goods have been handed over to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund the buyer all payments incurred under the sales contract.
The Online Store will respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
Direct Marketing and Processing of Personal Data
The Online Store uses the personal data entered by the buyer only for processing the order and sending the goods to the buyer. The Online Store forwards personal data to companies providing transport services in order to deliver the goods.
Dispute Resolution
If the buyer has any complaints regarding the Online Store, they should be sent to the email address kanela@kanela.ee.
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can contact the Consumer Disputes Committee. You can review the conditions of the procedure and submit an application here. The Consumer Disputes Committee is competent to resolve disputes arising from contracts between the buyer and the Online Store. The examination of the buyer’s complaint by the committee is free of charge.
The buyer may also turn to the European Union’s online dispute resolution platform.