{ "id": 9, "date": "2024-09-10T14:17:38", "date_gmt": "2024-09-10T14:17:38", "guid": { "rendered": "https:\/\/kaneladesign.ee\/?page_id=9" }, "modified": "2026-04-09T15:59:16", "modified_gmt": "2026-04-09T15:59:16", "slug": "refund-and-returns-policy", "status": "publish", "type": "page", "link": "https:\/\/kaneladesign.ee\/en\/refund-and-returns-policy\/", "title": { "rendered": "Refund and Returns Policy" }, "content": { "rendered": "
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Kanela \/ TAIM O\u00dc<\/p>\n

M\u00fc\u00fcgitingimused<\/em><\/h1>\n<\/div>\n\n\n
\n 1. \u00dcldinfo<\/a>\n 2. Hinnad & tellimus<\/a>\n 3. Maksmine<\/a>\n 4. Tarnimine<\/a>\n 5. Tagastamine<\/a>\n 6. Pretensioonid<\/a>\n 7. Vaidlused<\/a>\n<\/div>\n\n\n
\n

01 \u2014 \u00dcldinfo<\/p>\n

Veebipoe omanik<\/h2>\n

K\u00e4esolevad m\u00fc\u00fcgitingimused reguleerivad ostja ja veebipoe vahelist suhet kaneladesign.ee veebipoes kaupade ostmisel.<\/p>\n\n

\n
\n Veebipoe omanik<\/span>\n <\/div>\n

Ettev\u00f5te<\/span>TAIM O\u00dc<\/strong><\/p>\n

Reg. nr<\/span>17066078<\/strong><\/p>\n

Aadress<\/span>Kaarna tn 27e, Tallinn, Harjumaa 12916<\/strong><\/p>\n

E-post<\/span>kanela@kanela.ee<\/span><\/a><\/p>\n <\/div>\n\n

M\u00fc\u00fcgitingimused kehtivad kaneladesign.ee veebipoes kaupade ostmisel. Taganemis\u00f5igus kehtib ainult f\u00fc\u00fcsilistele isikutele \u2014 juriidilistele isikutele taganemis\u00f5igus ei kohaldu.<\/p>\n<\/div>\n\n\n

\n

02 \u2014 Hinnad & tellimus<\/p>\n

Tooteinfo, hinnad ja tellimuse vormistamine<\/h2>\n\n

K\u00f5ik veebipoes m\u00fc\u00fcdavate toodete hinnad on m\u00e4rgitud eurodes ning sisaldavad k\u00e4ibemaksu. Hinnale lisandub tarne tasu, mille suurus s\u00f5ltub valitud tarneviisist ja sihtkohast \u2014 see kuvatakse tellimuse vormistamisel.<\/p>\n\n

Teave kauba kohta on esitatud otse toote juures veebipoes. Tellimuse vormistamiseks lisa soovitud tooted ostukorvi, t\u00e4ida n\u00f5utud andmev\u00e4ljad ja vali sobiv tarneviis. Seej\u00e4rel kuvatakse tasumisele kuuluv summa.<\/p>\n\n

\n Meil on \u00f5igus t\u00fchistada tellimus ja n\u00f5uda kaup tagasi, kui toote hind on eksituse t\u00f5ttu m\u00e4rgitud oluliselt alla turuhinna. Sellisel juhul teavitame ostjat viivitamata ja tagastame tasutud summa t\u00e4ies mahus.\n <\/div>\n\n

Kui tellitud kaupa ei ole v\u00f5imalik tarnida (nt kaup on l\u00f5ppenud), teavitame sellest ostjat esimesel v\u00f5imalusel ja tagastame tasutud raha, sh tarnekulud, hiljemalt 14 p\u00e4eva jooksul.<\/p>\n<\/div>\n\n\n

\n

03 \u2014 Maksmine<\/p>\n

Makseviisid ja turvalisus<\/h2>\n\n

Makseid vahendab Montonio Finance UAB<\/strong> (reg. 305205122, Konstitucijos 7, Vilnius, Leedu; makseasutuse litsents nr LB002007, Leedu Pank). Tasumine toimub v\u00e4ljaspool veebipood turvalises keskkonnas \u2014 TAIM O\u00dc-l puudub juurdep\u00e4\u00e4s teie panga- ja krediitkaardiandmetele.<\/p>\n\n

M\u00fc\u00fcgileping j\u00f5ustub alates tasumisele kuuluva summa laekumisest meie arvelduskontole.<\/p>\n\n

Saadaval makseviisid<\/p>\n\n

\n
\n Eesti pangamaksed<\/span>\n <\/div>\n

Swedbank, SEB, LHV, Luminor, Coop Pank, Citadele, Pocopay<\/p>\n <\/div>\n\n

\n
\n L\u00e4ti pangamaksed<\/span>\n <\/div>\n

Swedbank, SEB, Citadele, Luminor<\/p>\n <\/div>\n\n

\n
\n Leedu pangamaksed<\/span>\n <\/div>\n

Swedbank, SEB, Citadele, \u0160iauli\u0173, Luminor<\/p>\n <\/div>\n\n

\n
\n Soome pangamaksed<\/span>\n <\/div>\n

Aktia, \u00c5landsbanken, Danske, Handelsbanken, Nordea, Oma S\u00e4\u00e4stopankki, Pohjola, POP Pankki, S-Pankki, S\u00e4\u00e4stopankki<\/p>\n <\/div>\n\n

\n
\n Kaardimaksed<\/span>\n <\/div>\n

Visa, Mastercard \u2014 t\u00f6\u00f6deldakse Montonio turvalises keskkonnas<\/p>\n <\/div>\n\n

\n NB!<\/strong> Pangalingiga makstes vajuta panga lehel kindlasti nuppu \"Tagasi kaupmehe juurde\"<\/strong> \u2014 see kinnitab makse laekumise.\n <\/div>\n<\/div>\n\n\n
\n

04 \u2014 Tarnimine<\/p>\n

Tarneviisid ja -ajad<\/h2>\n\n

Saatmiskulud kannab ostja. T\u00e4pne hind kuvatakse tellimuse vormistamisel valitud tarneviisi juures. Tarnimist korraldab Montonio Finance O\u00dc meie volitatud t\u00f6\u00f6tlejana.<\/p>\n\n \n

\n
\n Eesti<\/span>\n 2\u20136 t\u00f6\u00f6p\u00e4eva<\/span>\n <\/div>\n

Tarneviisid<\/span>Omniva pakiautomaat, Itella\/SmartPost pakiautomaat, DPD pakiautomaat<\/strong><\/p>\n

Tarneaeg<\/span>2\u20136 t\u00f6\u00f6p\u00e4eva (1\u20133 tp tellimuse t\u00f6\u00f6tlemine + 1\u20133 tp tarne)<\/strong><\/p>\n <\/div>\n\n \n

\n
\n L\u00e4ti & Leedu<\/span>\n 2\u20135 t\u00f6\u00f6p\u00e4eva<\/span>\n <\/div>\n

Tarneviisid<\/span>Pakiautomaat v\u00f5i kulleriga kojutarne<\/strong><\/p>\n

Tarneaeg<\/span>2\u20135 t\u00f6\u00f6p\u00e4eva (1\u20133 tp tellimuse t\u00f6\u00f6tlemine + 1\u20132 tp tarne)<\/strong><\/p>\n <\/div>\n\n \n

\n
\n \u00dclej\u00e4\u00e4nud Euroopa<\/span>\n 3\u201310 t\u00f6\u00f6p\u00e4eva<\/span>\n <\/div>\n

Sihtkohad<\/span>Poola, T\u0161ehhi, Saksamaa, Austria, Holland, Prantsusmaa, Hispaania, Itaalia, Ungari, Slovakkia, Rumeenia<\/strong><\/p>\n

Tarneviisid<\/span>Pakiautomaat v\u00f5i kulleriga kojutarne (Nova Post kaudu)<\/strong><\/p>\n

Tarneaeg<\/span>Poolasse 3\u20137 tp \u00b7 Kesk-Euroopasse 4\u20138 tp \u00b7 L\u00f5una-Euroopasse 6\u201310 tp (sisaldab 1\u20133 tp t\u00f6\u00f6tlemist)<\/strong><\/p>\n <\/div>\n\n

\n Erandlikel juhtudel on meil \u00f5igus kaup kohale toimetada kuni 45 kalendrip\u00e4eva<\/strong> jooksul. Sellisel juhul teavitame ostjat viivitamata.\n <\/div>\n<\/div>\n\n\n
\n

05 \u2014 Tagastamine<\/p>\n

14-p\u00e4evane taganemis\u00f5igus<\/h2>\n\n

P\u00e4rast kauba k\u00e4ttesaamist on ostjal \u00f5igus lepingust taganeda 14 p\u00e4eva jooksul<\/strong> ilma p\u00f5hjust esitamata. Taganemis\u00f5igus kehtib ainult f\u00fc\u00fcsilistele isikutele.<\/p>\n\n

14-p\u00e4evase tagastamis\u00f5iguse kasutamiseks ei tohi kaupa kasutada muul viisil, kui on vajalik selle olemuses, omadustes ja toimimises veendumiseks \u2014 sarnaselt f\u00fc\u00fcsilises poes proovimisega. Kui kaubal on kasutamise v\u00f5i kulumise m\u00e4rke, on meil \u00f5igus v\u00e4hendada tagastatavat summat vastavalt kauba v\u00e4\u00e4rtuse v\u00e4henemisele.<\/p>\n\n

\n
\n Tagastamise protsess<\/span>\n <\/div>\n

Samm 1<\/span>T\u00e4ida tagastusvorm aadressil kaneladesign.ee\/et\/returns\/<\/strong><\/p>\n

Samm 2<\/span>Saada kaup tagasi 14 p\u00e4eva jooksul kauba k\u00e4ttesaamisest<\/strong><\/p>\n

Tagasimakse<\/span>Tagastame raha 14 p\u00e4eva jooksul tagastusavalduse saamisest (v.a esialgne tarnetasu)<\/strong><\/p>\n <\/div>\n\n

Tagastamise kulud kannab ostja<\/strong>, v\u00e4lja arvatud juhul, kui tagastamise p\u00f5hjus on meie viga (vale v\u00f5i defektse tootega). Esialgset tarnetasu ei tagastata, v\u00e4lja arvatud meie vea korral.<\/p>\n\n

\n V\u00e4lismaised tagastused:<\/strong> Nova Post kaudu saadetud tellimuste tagastus toimub ostja valitud kullerteenusega. Tagastamise tingimused (sh kes katab kulu) lepitakse kokku e-posti teel: kanela@kanela.ee<\/span><\/a>\n <\/div>\n<\/div>\n\n\n
\n

06 \u2014 Pretensioonid<\/p>\n

Defektne v\u00f5i vale toode<\/h2>\n\n

Vastutame m\u00fc\u00fcdud kauba lepingutingimustele mittevastavuse eest, mis esines juba \u00fcleandmise hetkel ja ilmneb kahe aasta jooksul<\/strong> alates kauba k\u00e4ttesaamisest. Esimese aasta jooksul eeldatakse, et puudus oli olemas juba \u00fcleandmise hetkel.<\/p>\n\n

Puuduse ilmnemisel p\u00f6\u00f6rduge meie poole kahe kuu jooksul<\/strong> avastamisest. Vaatame kaebuse l\u00e4bi ja vastame kirjalikult 15 p\u00e4eva jooksul<\/strong>.<\/p>\n\n

\n
\n V\u00f5imalikud lahendused puuduse korral<\/span>\n <\/div>\n

Parandamine v\u00f5i asendamine<\/strong>Parandame v\u00f5i asendame defektse kauba tasuta.<\/p>\n

Tagasimakse<\/strong>Kui parandamine ega asendamine ei ole v\u00f5imalik, tagastame kogu tasutud summa.<\/p>\n <\/div>\n\n

Ei vastuta puuduste eest, mis on tekkinud p\u00e4rast kauba \u00fcleandmist ostjale (nt vale kasutamise t\u00f5ttu). Pretensiooni esitamiseks kirjuta: kanela@kanela.ee<\/span><\/a><\/p>\n<\/div>\n\n\n

\n

07 \u2014 Vaidlused<\/p>\n

Vaidluste lahendamine<\/h2>\n\n

Kui sul on meie veebipoe osas pretensioone, saada need e-kirjaga aadressile kanela@kanela.ee<\/span><\/a>. P\u00fc\u00fcame k\u00f5ik k\u00fcsimused lahendada kokkuleppe teel.<\/p>\n\n

Kui ostja ja veebipood ei suuda vaidlust kokkuleppe teel lahendada, on ostjal \u00f5igus p\u00f6\u00f6rduda:<\/p>\n\n

\n

Tarbijavaidluste komisjon (Eesti)<\/strong>komisjon.ee<\/a> \u2014 menetlus on ostjale tasuta<\/p>\n

EL tarbijavaidluste platvorm<\/strong>ec.europa.eu\/consumers\/odr<\/a> \u2014 piiri\u00fcleste vaidluste lahendamiseks<\/p>\n <\/div>\n\n \n

\n

V\u00f5tke meiega \u00fchendust<\/p>\n

K\u00fcsimused m\u00fc\u00fcgitingimuste kohta?<\/p>\n

\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

Kanela \/ TAIM O\u00dc M\u00fc\u00fcgitingimused 1. \u00dcldinfo 2. Hinnad & tellimus 3. Maksmine 4. Tarnimine 5. Tagastamine 6. Pretensioonid 7. Vaidlused 01 \u2014 \u00dcldinfo Veebipoe omanik K\u00e4esolevad m\u00fc\u00fcgitingimused reguleerivad ostja ja veebipoe vahelist suhet kaneladesign.ee veebipoes kaupade ostmisel. 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